There is a lot to this job, but the simple scope is that the Solaia spa manager is the heart and brain for a spa. The spa manager is a person who share the company’s vision and mission, and are determined to reach the 5* luxury spa goals with all available resources.
A spa manager, traditionally also a beautician, although training courses in spa management are relatively recent, spa managers have usually been in the business for many years. Management of profit and loss, the achievement and monitoring of goals, as well as the selection and monitoring of staff, are all common tasks in many managerial areas that do not require any beauty skills. However it is preferable that the Spa Manager also be a beautician with a wide range of skills.
What skills does the spa manager need?
There are two types of skills: acquired and innate. The best way to acquire skills is through training.
The innate skills are also important, and are an advantage over the others. They are predisposed to problem-solving skills and empathy, as well as leadership and communication skills.
The Spa Manager encourages and engages staff, sets goals, assesses performance and establishes a relationship with clients. Because every day is unique, there is no typical day.
You will be responsible for the recruitment and development of your team who will be your hands as well as your eyes in the spa.
You will collect feedback from clients and staff about problems, breakdowns, or other situations that need to be sorted out as soon as possible. To discuss clients’ needs, requests, and any problems, You will communicate with all departments and ensure you are aware of your clients needs and requirements. Management and back-office activity will help with reporting, statistics, consumption monitoring and orders. It is primarily a supplement to customer service.
If the Spa Manager has a diploma or certificate in beauty therapy, he/she is often employed as a beautician to improve the productivity of the department. The focus is on the clients, the development and implementation of innovative strategies, as well as the management of the hotel operations. You will also be responsible for the training of staff. This will require you to manage your staff with protocols, in-house training courses, and monitoring.
You’ll be able to share your values and passion for the job and help young professionals in this sector to solve everyday problems.
It is not only a managerial job. You must also have a passion for the wellness industry and be able to gain thorough knowledge.
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