A front of house manager’s role is to oversee and coordinate the entire front of-house team. They ensures that the client is treated with warmth and that their service runs smoothly. They might also be responsible for recruiting their own team or performing administrative tasks.
You can either work as a front of house manager in the restaurants or hotel itself. You cannot become a front-of-house manager right away. It takes time to get experience and prove yourself, especially in the roles as head waiter or maître de hotel, before you apply for the job. The front of house manager may have been taken on more responsibility, work in higher-end restaurants, or even manage a restaurant.
The front of the house manager manages the entire front of the house team (waiters and commis, maîtres hotel, head waiters, sommeliers ). They plan the work and ensures safety and hygiene.
The restaurant’s front of house manager is responsible for ensuring that the restaurant is financially sound and meets the goals set by the management. They manage stock, orders, stock removal, suppliers, and cash registers.
Customer service is the responsibility of the front of house manager. This includes overseeing the performance of each member of the front-of-house team, but they may also be available to greet customers and offer advice or converse with them in person to ensure everything runs smoothly.
Depending on where they work, the front-of-house manager might need to make joint decisions alongside the restaurant manager. This includes the hiring of front of house staff, decoration choices, pricing negotiations, etc.
- people skills
- team work
Professionalism and excellent interpersonal skills are essential. This job requires you to be able to interact with customers and serve them.
Learn how to manage and work with a team. A front-of-house manager might also be required to resolve conflicts or solve a variety of problems.
Leadership skills are required to manage and coordinate a front-of-house team as well as the relationships with suppliers.
To ensure the best customer experience, be precise Each individual’s work must be monitored by the front of house manager, who should pay attention to every detail.
You must be a great manager.
This profession requires a professional appearance. It applies to all front-of-house staff as they are in direct communication with customers.
An excellent level of English and even a second language is highly appreciated by this profession, as foreign customers may be welcomed by the front of house manager.
Discover job opportunities at Hillbark Hotel – visit our careers section for more details.